Returns & Exchanges

Officina Profumo-Farmaceutica di Santa Maria Novella accepts returns of unopened and unused products within 14 days of delivery to ensure the highest standards of quality and hygiene. We strive to provide a seamless experience for our patrons seeking to exchange or return their exquisite apothecary selections.

Return Process

• 1.
  Initiate Request

  Contact our dedicated concierge team via the online portal or email to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Carefully place the items in their original, tamper-evident packaging and include the completed return form inside the shipping box.

• 3.
  Secure Shipping

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the condition of the returned goods, a refund will be issued to your original payment method within 7 to 10 business days.